Everything You Need to Know
Find answers to the most common questions our clients ask about our services, NDIS, DVA, and more.
Where is El Roi Healthcare located?
El Roi Healthcare is located at Level 1, Suite 107, 17 Bolton Street, Newcastle, NSW, Australia 2300.
What are your hours of operation?
We operate from 8am to 5pm, Monday to Friday. However, we have a team of qualified nurses available 24/7 for your care needs.
Do you have nurses available?
Yes! Our care team consists of Registered Nurses, Enrolled Nurses, Assistants in Nursing, and Disability Support workers, all with professional qualifications.
Which areas do you service?
We service Newcastle, Maitland, Cessnock, Hunter Valley, Lake Macquarie, Port Stephens, and surrounding areas.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian government initiative designed to support individuals with permanent and significant disabilities. It provides funding for a wide range of services, enabling participants to live independently and achieve their aspirations.
How do I access NDIS services?
You can access NDIS services by submitting a referral through our website or contacting us directly. We'll guide you through the process and help you understand your options.
What DVA services do you offer?
We offer comprehensive nursing and personal care services for veterans, war widows, and widowers, including wound care, medication management, continence management, health checks, and palliative care.
What types of care do you provide?
We provide a wide range of services including daily living assistance, disability care, nursing services, aged care, palliative care, respite care, medication management, and wound management.
How do I make a referral?
You can make a referral through our website by filling out the appropriate referral form (NDIS, DVA, or Private). Alternatively, you can call us directly and we will assist you with the process.
What is the NDIA assessment?
The NDIA (National Disability Insurance Agency) assessment determines eligibility for the NDIS. It evaluates the impact of your disability on your daily life and your support needs.
Still Have Questions?
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